Consumer Education and Research Centre and its Cases solved and Resolved by CERC (Part II)

Continued…….

Consumer Education and Research Centre and its Cases solved and resolved by CERC

1.     Resort refunds membership fees of Rs. 2 lakh.

Caption Virendra Modi from Ahmedabad became a member of Snesh Resort Pvt. Ltd. On 20 August 1998 by paying a membership deposit of Rs. 2 lakh. According to the resort’s policy, the deposit was refundable after twelve and a half years which ended on 20 May 2011. Virendra wrote to the managing director of the company for refund as he did not intend to renew the membership. He was verbally promised that the amount would be refundable before Diwali. He waited in vain for almost a year. Distressed, Virendra contacted CERS which wrote to Snesh Resort. After rigiours follow-up by CERS, the resort finally refunded Rs. 50,000/- to Virendra on 8 November 2012 and signed an undertaking to refund the remainder in instalments. Virendra received the entire amount by 16 April 2013.

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2.     Kingfisher made to refund fare for cancelled flight

Vijay Satapara booked two tickets for a journey from Mumbai to Dubai on Kingfisher. At the airport he and his companion waited for the boarding announcement but the flight was cancelled. The passengers were assured of a refund of fare within 15 days. But even after three weeks, he did not get the promised refund. Vijay called up the customer care department several times but received no response. He wrote the guest care of the airlines and received an acknowledgement saying, “…we have forwarded the details to the concerned team for refund… we will revert to you soon”. Several reminders to Kingfisher evoked no response. It was only after he complained to CERS that Kingfisher refunded the fare amount of Rs. 12,800 to Vijay.

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3.     Builder provides promised parking space

      Janak Shiyani had a tough time getting a builder to allot parking space to him. When he booked an office space at Infinity Complex developed by Goyal builders, the brochures specifically claimed the availability of ample parking. But at the time of possession, Janak was told that all the parking space had been allotted and no slot was available for him. He realized that the builder was creating artificial shortage so that he could later sell the parking space to desperate members. When his attempts to convince the builder failed, a harried Janak wrote to CERS which contacted the builder. Constant follow-up and several reminders from organization made the builder give Janak the parking space in the office complex. A greatful Janak applauded CERS’ efforts to resolve his grievance.

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 Some of the other successful complaints are given in brief below:

i)                  Kayam Z. Savani, got refund of Rs. 5.76 lakh from Jain International Residential School, Bangalore, against cancellation of admission of std. IX.

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ii)                Khusharan Fernandes, Goa, got a refund of Rs. 38,500 from L.G. Electronics India for a defective refrigerator.

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iii)             Talvinder Singh Samra, Ahmedabad, got a defective bike replaced by Royal Riders.

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iv)             Anil Kumar Appu got a refund of Rs. 8.56 lakh from Godrej Properties Ltd. against cancellation of flat booking. He was unable to continue the installments due to loss of job, but Godrej had initially refused to refund the amount.

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v)                Manish S. Malaviya of Dholka got Rs. 32,000 compensation from Dr. S.B. Vadodaria for medical negligence which led to a second operation.

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vi)             Aiyub Patel of Bombay got his defective LED TV worth Rs. 2.21 lakh replaced by Samsung.

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vii)           A.B. Deshpande got a refund of Rs. 51,686, the advance amount paid for tour. He could not avail the services from Cox and Kings Ltd.

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Stay tuned for next cases solved and resolved by CERC

To Be Continued................